First-time users, follow this order: download the client → install → sign in → view routes → start a connection → disconnect or switch routes when not in use. Each step has a clear verification signal (you can see the route list after signing in; status shows Connected after connecting), so your first session completes smoothly.
Go to the download page, pick the version for your device, and get the installer from the official channel.
Verify: the download page shows system requirements that match your device.
Run the installer and follow the on-screen prompts to finish setup.
Verify: a QUICKQ icon appears on the desktop or in the Start menu.
Open QUICKQ and enter your registered account information.
Verify: you can see the route list after signing in.
Review route status in the available list and make your choice.
Verify: route status and names display normally.
Click to connect and wait until the status shows Connected.
Verify: the status bar shows "Connected".
Disconnect when not in use, and switch to another route when needed.
Verify: the status changes to Not connected after disconnecting and to Connected again after switching.
Connection success follows the client status; the three signals cross-check each other.
Match your symptom, try the first column first, then the next column if it does not help.
| Symptom | Suggested action | Next step |
|---|---|---|
| Cannot sign in | Check your account details and local connection | Reset the password or contact support |
| Connection takes a while | Disconnect and switch to another route | Restart the client |
| Speed fluctuates | Close background tasks that use bandwidth | Choose a more suitable route |
| Frequent disconnects | Check whether your local connection is stable | Switch routes or restart the client |
| Cannot install | Check the system version and bit depth | Get the installer again from the official download page |
Common questions and troubleshooting are organized as Q&A; installation preparation is on the download page.
Account, device, connection, and speed issues, each with causes and steps to try.
Official Windows 10 / 11 (64-bit) client download and installation preparation.
Compare 1, 12, and 24-month options and prices to pick your period.